Privacy Policy

Effective Date: [INSERT DATE]

Shine Care Home Health, Inc. ("Shine Care," "we," "us," or "our") respects your privacy. This Privacy Policy describes the information we collect through our website (shinecarehomehealth.com) and related digital channels, how we use it, and the choices you have. This policy does not cover Protected Health Information (PHI) created in the course of patient care — that is governed by our separate HIPAA Notice of Privacy Practices.

1. Information We Collect

Information You Provide

When you contact us, request a consultation, or call our office, we may collect:

• Your name, phone number, and email address
• Information you share about a patient's care needs (which may include health information)
• Preferred language and any accessibility needs
• Messages or notes you submit through forms or email

Information Collected Automatically

When you visit our website, our hosting provider (Netlify) and third-party services may automatically collect:

• Your IP address and approximate location
• Browser type, operating system, and device information
• Pages visited, time on site, and referring URL
• Information collected via cookies or similar technologies

2. How We Use Your Information

• To respond to consultation requests, return phone calls, and coordinate care intake
• To verify Medicare eligibility and insurance coverage when applicable
• To send service-related communications (appointment reminders, follow-ups)
• To improve our website and services
• To comply with legal and regulatory obligations, including Medicare reporting

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Treating physicians and hospitals, with your consent, to coordinate care
• Medicare, Medicaid, and private insurers for billing and authorization
• Service providers who help us operate (e.g., website hosting via Netlify, form processing via FormSubmit.co, email via Google Workspace) — bound by confidentiality obligations
• Government agencies or courts when required by law

4. Your Privacy Choices

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, access, delete, and limit the use of your personal information. To exercise these rights, contact us at shinecarehomehealth@gmail.com or call (818) 807-0087.

To opt out of marketing communications, reply "STOP" to a text or email us at any time. Note: care-related communications are not marketing and may continue while you are an active patient.

5. Cookies & Tracking

Our website uses minimal cookies. Embedded content (such as the Google Maps location embed, which loads only when you click on it) may set additional cookies governed by Google's own privacy policy.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. The site is served over encrypted HTTPS (TLS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children. If you believe we have collected such information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Effective Date." Continued use of the site after changes constitutes acceptance.

9. Contact Us